Professional Credit Management, Inc.      




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What do clients say about PCM?

“For the past decade, we have had the pleasure of working with PCM for both our collections and early-out work. Oftentimes, healthcare organizations overlooked their collections and early-out portfolio; however, it is an important component of an entity's revenue management. PCM is a specialist in this sector, and through their use of proprietary technology, well trained staff, and legal and compliance expertise, our organization continues to experience material performance on outstanding balances. Yet, beyond performance and excellent service, the PCM team maintains the highest level of integrity and respect for all people, working with account holders and representing our organization, in what may be a difficult time in a person’s life.”


Robert, Practice Administrator

“PCM treats our customers as their own, with fair and compassionate actions, while still attaining a strong collection rate. Our sales representative is fantastic. She visits on a monthly basis to make sure all is well. We recently went live on a new financial system. This changed the data file formats that we exchange. PCM has great support staff that has helped get this process working well. They are a great company to work with. I feel like they are a true partner.”


Erin, Director Patient Accounts

"I've been exposed to a lot of collection agencies. PCM's presentation doesn't require a hard sale. The company speaks for itself."


Janet, Healthcare Executive


“Our hospital is honored to partner with PCM. We have worked with PCM for many years, and their customer service is excellent. They have assisted in bad debt collections of 15-20%, and our customers have never complained about their service. Their secure client portal is easy to use, and they provide excellent support for our staff.  PCM provides the needed tools for an outstanding patient experience.”  


Katy, Patient Accounts Director

"We moved our program for a number of reasons, primarily because of the lack of our internal results and patient satisfaction being extremely low. This was affecting our hospital base - shedding a bad light on us.  We were told we were not as compassionate as we once were. One year with PCM managing our early-out program and we have yet to receive the first complaint or problem!"


Mr. Davis, Hospital Administrator


"My experience with PCM, from management to the clerical level, has always been professional and sensitive to whatever we are calling about. We get answers to our questions and don't get the run around as often happens. PCM is an extension of our business office. We are comfortable outsourcing to PCM and it has been successful. We look forward to our relationship with PCM for years to come."

Ms. McDaniel Hospital Business Office Director

Thank you for all you and your staff do for us. I appreciate PCM's dedication and quickness to helping me when I have a question on a patient account. Every time I need help with something, the staff is always friendly and helpful! 

Brad, Hospital Business Office